Refund policy

1. 30-Day Return Window
You have 30 days from delivery to request a return.

2. Eligibility
Items must be unused, in original packaging, with proof of purchase.

3. Return Scenarios

Minor variations in glaze or color are normal for handmade ceramics and not considered defects.

4. Non-Returnable Items
Used items, items after 30 days, custom/personalized products, final sale items, gift cards.

5. How to Return
Contact cs@bowlvan.com with your order number and photos (for damage). We will issue a Return Authorization (RA) number and provide the return address.

For US returns (after approval):
Receiver: RE USLAXB 954104
Address: 10886 CITRUS AVE, dock#47, FONTANA, CA 92337
Phone: 626-643-0586

Pack securely. For change-of-mind returns, you cover return shipping and risk of damage.

6. Refunds
Refunds processed within 2 business days after we receive the return. Credit goes to original payment method.

Custom and personalized items (including mugs printed with your photo or custom text) are made to order. We review every custom order before printing and will contact you if the photo or text cannot be printed as submitted.

Because these items are made specifically for you, they are not eligible for change-of-mind returns or exchanges. We will replace or refund a custom item if:

- the item arrives damaged or defective;
- we printed the wrong photo, text, size, or color;
- the item does not match the approved preview/proof (if a proof was provided).

If you need to change or cancel a custom item, contact us within 12 hours of ordering and before production starts. Once production has started, changes and cancellations are not possible.

To report a problem, email cs@bowlvan.com within 7 days of delivery with your order number and photos of the item and packaging.

7. Exchanges
For defective/wrong items, we offer free exchanges. For change of mind, please place a new order.

8. Contact
cs@bowlvan.com